At sonivels, we want you to be completely satisfied with your custom jersey. Because each jersey is made-to-order, please review the following policy carefully:
Returns:
Custom jerseys cannot be returned or exchanged unless they arrive damaged or defective.
If your jersey is defective, please contact us within 7 days of delivery at support@sonivels.com with photos and a description of the issue.
Refunds:
Once your claim is approved, we will issue a full refund or send a replacement jersey at no additional cost.
Refunds are processed to the original payment method within 5–10 business days after approval.
Exchanges:
Exchanges are only possible for damaged or incorrect items. We cannot exchange jerseys for size, design, or style changes after the order is completed.
Shipping Costs:
Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item or defective product).
Customers are responsible for shipping costs on items returned for reasons other than defects.
We are committed to making your experience smooth and fair. If you have any questions about your order, contact us at support@sonivels.com, and we’ll be happy to assist.